VIOLENCE IN RETAIL
We are sadly seeing an increase in various forms of violence in retail. From face to face abuse, to online abuse, we are hearing worrying reports from our hero key workers.
This issue has been discussed in detail today during our weekly Covid Health and safety forum meeting that involve senior members of HR and the health and safety team.
It is critical that all incidents are reported on PRIME, even if they are resolved locally at the time. Please ensure your management team follow the reporting process and speak to the GMB team if you require further support and assistance. The information we gather together with wilko can then be used to focus security guard resources and identify hot spot areas of the business that need attention.
Our hero key workers need to be treated with the respect they deserve. In any shape or form, it is never acceptable to take frustrations out on team members.
G.M.B Convenor for Wilko Wales and southwest.
Office: 01633 883616
Posted: 19th January 2021